At the Hillstown Farm Shop Butchers we take care to ensure that every order we pack gets to you quick and safely. We strive for 100% satisfaction when opening your meat order from us.
You can expect to find your order well packed, chilled and undamaged. However, we understand that, although extremely rarely, sometimes things do go wrong.
If for any reason you are not happy with what you have received, please contact us as soon as possible so we can rectify the situation for you.
Due to the nature of our products, please do not send any returns back to us without speaking with us first. We will ask for photographs to help us immediately assess the problem, so that we can solve it, and prevent it from happening in the future.
Refunds or exchanges once agreed, are processed immediately using the same method as your initial purchase.
PayPal refunds will appear in your account within a few minutes, credit or debit card refunds take a little bit longer but will normally appear within 2-3 working days depending on your own bank.
You can contact us by email at firstname.lastname@example.org or call 02894478662
We are a real farm shop! Not a faceless website or a 'once in a while' market stall you can never get hold of.
If you wish to visit us in store you are welcome to do so our full address is: Hillstown Farm Shop 128 Glebe Road, Randalstown, BT41 3DT